Returns, Exchanges & Pre-Orders

30 Day Return Policy 

Returns are only accepted within 30 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To return your product, please contact us at info@guacon.shop To process your return, we require a receipt or proof of purchase. You will be responsible for shipping costs. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase. Send your items to:

1455 West 40 South

Suite 300

Lindon, UT 84042

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and send you an email with your store credit or refund if qualified. 

 

Exchanges
 A lot of our items (Clothing, accessory bags, some phone cases, etc.) are printed to order meaning we do not keep an inventory, because of this we cannot offer an outright exchange. If you would like a different size or color, you may return your item for store credit. To do so, send us an email at info@guacon.shop and send your item to:

1455 West 40 South

Suite 300

Lindon, UT 84042

Pre-Orders Backorders

Some of our products are on pre-order or backorder which means they are currently under production and will be shipped to our customers as soon as they are finished. This allows our customers to reserve new products and allows us to gauge interest and demand. Once a pre-order has been placed it cannot be canceled. However, replacements can be offered if the item is defective upon arrival. Orders will be refunded if they have not been fulfilled after 6 months since being placed. 

 

Cancellations

To cancel an order, you must let us know within 12 hours of when the order was placed. We will do our best to cancel any orders after this period but once production begins for print on demand products we can no longer cancel the order as the item is already being manufactured. 


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@guacon.shop

 

Lost, stolen or disposed by courier package 

Our store is not responsible for packages that get lost, stolen or disposed of by courier. For more help on the matter please contact the shipping carrier.

Shipping
To return your product, you should mail your product to:

1455 West 40 South

Suite 300

Lindon, UT 84042